Last Updated: 2025
Welcome to Flavoursome, an online platform that connects local cooks (“Vendors”) with customers (“Users”) who wish to order meals for pickup only.
By accessing or using the Platform, you agree to these Terms and Conditions. Please read them carefully before using our services.
“Platform” means the Flavoursome website, mobile app, and related services.
“User” means any person who orders food through the Platform.
“Vendor” means any individual or business that lists and sells meals on the Platform.
“We”, “Us”, “Our” refer to Flavoursome (Pty) Ltd.
You must:
Be at least 18 years old.
Provide accurate, complete information when creating an account.
Use the Platform only for lawful purposes.
Not misuse or attempt to interfere with the operation of the Platform.
We reserve the right to suspend or terminate any account violating these terms.
Orders placed through Flavoursome are for pickup only — no delivery service is provided.
Users are responsible for collecting their orders from the selected Vendor’s location.
Vendors are responsible for ensuring all food is prepared safely and ready for collection at the agreed time.
Flavoursome is a facilitator, not the seller. The transaction occurs directly between the User and Vendor.
All payments are processed securely through authorised third-party payment providers.
Prices listed are set by Vendors and may include applicable taxes or fees.
Flavoursome may charge a small service or commission fee.
Refunds or cancellations are subject to each Vendor’s policy.
If a Vendor fails to provide the ordered meal, Users may contact Flavoursome support for assistance.
Flavoursome reserves the right to issue refunds at its discretion.
Vendors must:
Comply with all health, safety, and food preparation regulations.
Provide accurate menu descriptions and pricing.
Maintain a valid account for payouts.
Ensure all food is prepared in a hygienic environment.
Flavoursome acts as a marketplace platform only.
We are not liable for:
The quality, safety, or legality of meals sold by Vendors.
Any injury, illness, or damages resulting from food purchased via the Platform.
Any loss arising from misuse of the Platform.
All content, branding, logos, and designs on the Platform belong to Flavoursome (Pty) Ltd and may not be copied or reproduced without written consent.
We may suspend or terminate your account at any time if you breach these Terms. You may also close your account at any time by contacting our support team.
We may update these Terms occasionally. Continued use of the Platform after such updates constitutes your acceptance of the new Terms.
These Terms and Conditions are governed by the laws of the Republic of South Africa, and any disputes shall be handled in South African courts.
If you have any questions about these Terms, please contact:
Flavoursome (Pty) Ltd
